Information for Clients
VERIFY provides medico-legal services for plaintiff and defendant lawyers, insurers, and self-insurers — a balanced, unbiased approach that supports a fair and just legal process.
Practical medico-legal support from referral to report delivery
VERIFY supports legal firms, insurers and self-insurers with coordinated access to independent medical specialists, clear communication, and quality-assured reporting. Our role is to keep each matter moving with the right expert, the right material, and the right checks before the report reaches you.
We work with both instructing parties and specialists throughout the process, helping reduce administrative friction, clarify brief requirements, and manage the details that can affect timing, cost and report quality.
Minimising Your Client's Report Costs
Most avoidable reporting costs arise from brief size, late material, or appointment changes. Early, focused instructions help us keep the process efficient.
Keep the brief and LOI focused
Ensure the referral question and speciality are clearly outlined in the letter of instruction. Limit the brief to material relevant to the examination, with records relevant only and duplicates removed where possible. If a brief is unnecessarily large, we can discuss whether it can be reduced before it is sent to the specialist and before additional reading fees are incurred.
Send material at least 5 business days before
Significant preparation is completed by the examiner and VERIFY before an examination. Please ensure all material, including the letter of instruction and brief, is sent in one complete batch wherever possible. If material is not provided in time, the examination may need to be rescheduled or cancelled, and a fee may apply.
Flag attendance risks early
Ensure any interpreter, videolink, travel, or claimant communication requirements are raised with VERIFY well in advance. If a claimant may not attend or may need to reschedule, please notify us as soon as possible. Non-attendance or late cancellation fees may apply when less than five business days notice is given.
For full engagement terms, please see our Standard Terms & Conditions. You can also browse our services for more detail on the support we provide.
Common Questions
Client FAQs
Answers to common questions from lawyers, insurers, case managers and other instructing parties.
What is medico-legal?
"Medico-legal" refers to the intersection of medicine and law. It encompasses situations where medical expertise is required to assist in resolving legal, insurance, or compensation matters. Medico-legal work includes independent medical examinations, the preparation of expert medical reports, assessments of injury causation and permanent impairment, and the provision of expert evidence in court and tribunal proceedings. In Australia, medico-legal services are central to personal injury, workers’ compensation, CTP, and public liability claims.
What is a medico-legal report?
A medico-legal report is a formal written document prepared by an independent specialist following an examination or review of available medical material. It addresses specific legal or insurance questions put to the expert by the commissioning party. Unlike a clinical report, it is structured for legal purposes, must comply with applicable rules of evidence, and the author may be required to give evidence in court if the matter proceeds to trial.
Why is a medico-legal report needed?
A medico-legal report is required when medical expertise is needed to resolve a legal or insurance dispute. Courts, tribunals, and compensation schemes rely on independent medical opinions to assess the nature, extent, and cause of a claimant’s injuries — matters that cannot be determined without expert input. The report provides an objective opinion on diagnosis, causation, impairment, treatment needs, and prognosis, all of which are essential to reaching a fair and accurate outcome in a compensation claim.
Who is VERIFY Medico-Legal Solutions?
VERIFY Medico-Legal Solutions is a specialist medico-legal company based in Brisbane, Queensland. We coordinate independent medical examinations (IMEs), joint medical examinations (JMEs), file reviews, supplementary reports, and a range of expert medico-legal assessments for lawyers, insurers, self-insurers, and government bodies across Australia. We also support continuing professional development through the Australian Academy of Medico-Legal Education (AAMLE).
Who uses VERIFY's services?
VERIFY’s clients include plaintiff and defendant law firms, insurers, self-insurers, government departments, and compensation scheme administrators. Our services are relevant across a wide range of claim types, including WorkCover Queensland, compulsory third-party (CTP) insurance, public liability, total and permanent disability (TPD), and common law personal injury matters.
What types of specialists conduct medico-legal assessment?
VERIFY works with specialists across a broad range of disciplines, including orthopaedic surgeons, neurosurgeons, neurologists, psychiatrists, psychologists, pain medicine physicians, rehabilitation physicians, occupational therapists, physiotherapists, and general practitioners with medico-legal expertise, among others. The appropriate specialty depends on the nature of the claim and the specific questions to be assessed.
How do I make a referral to VERIFY?
You can refer a matter through VERIFY’s online booking portal or by contacting our team directly. We will confirm the claimant details, required specialty, preferred assessment pathway, brief status, and any timing requirements before coordinating the appointment or report.
Which specialist should I choose for my matter?
If you are unsure which specialty is most appropriate, our team can help guide the referral based on the injury type, claim issues, questions in the letter of instruction, location, and urgency. We can also suggest suitable specialists from our panel for your consideration.
What should be included in the brief?
A strong brief usually includes a clear letter of instruction, relevant medical records, imaging and reports, claim documents, prior expert reports if available, and any material needed to answer the referral questions. Keeping the brief focused helps reduce reading time, cost, and the risk of unnecessary follow-up.
How early should I send the brief and letter of instruction?
Please send the brief and letter of instruction as early as possible, ideally at least five business days before the appointment. This gives VERIFY and the specialist time to review the material, identify missing information, and avoid delays, rescheduling, or additional fees.
Can VERIFY assist with brief reduction or LOI review?
Yes. VERIFY can assist with brief reduction and letter of instruction review where appropriate. We can help identify duplicate or irrelevant material, clarify referral questions, and support a more efficient brief before it is provided to the specialist.
Can you arrange interpreters, videolink appointments or surrogate assessments?
Yes. VERIFY can coordinate interpreter bookings, videolink assessments, surrogate assessments, home visits and other appointment requirements where clinically and procedurally appropriate. Please raise these needs as early as possible so they can be confirmed before the appointment date.
Are reports quality reviewed before release?
Yes. Every report is reviewed before delivery for clarity, completeness, formatting, alignment with the referral questions, and relevant reporting requirements. Our quality assurance process is designed to support accurate, defensible and useful medico-legal reporting.
What happens if the claimant cancels or does not attend?
Please notify VERIFY as soon as you become aware of an attendance issue. We will advise the specialist and discuss whether the appointment can be rescheduled. Late cancellations or non-attendance may attract fees, particularly where notice is provided less than five business days before the appointment.
Can I request a supplementary report after the original report is delivered?
Yes. If further records become available, clarification is required, or additional questions need to be addressed, VERIFY can coordinate a supplementary report with the specialist. Please provide the specific questions and any new material clearly so the specialist can respond efficiently.
Can VERIFY assist with urgent matters?
Yes. If your matter is time-sensitive, please let us know the relevant deadline when you make the referral. We will review specialist availability, appointment options, and reporting requirements, then advise what is realistically achievable within the timeframe.
Have a question that is not covered here? We are here to help. Reach out to our team and we will get back to you shortly.
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