Privacy Policy

We respect your privacy

VERIFY Medico-Legal Solutions Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy sets out how we collect and treat your personal information. "Personal information" is information we hold that is identifiable as being about you.

Collection of personal information

VERIFY will, from time to time, receive and store personal information you enter onto our website, provide to us directly, or give to us in other forms. You may provide basic information such as your name, phone number, address and email address so that we can send information, provide updates and process your service order.

We may collect additional information at other times, including when you provide feedback, change your preferences, respond to surveys or promotions, provide financial information, or communicate with our support team.

How we collect your personal information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you.

We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

We may use personal information collected from you to provide you with information, updates and our services, and to make you aware of new products, services and opportunities. We may also use it to improve our services and to better understand your needs.

We may contact you by telephone, email, SMS or mail.

Disclosure of your personal information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary. Personal information is only supplied to a third party when required for the delivery of our services.

We may also disclose information to comply with a legal requirement and to protect the rights, property or safety of VERIFY, its customers or third parties. By providing us with personal information, you consent to the terms of this Privacy Policy.

Security of your personal information

We are committed to ensuring that the information you provide is secure, and have put in place suitable physical, electronic and managerial procedures to safeguard it.

The transmission and exchange of information is carried out at your own risk. While we take measures to safeguard against unauthorised disclosure, we cannot guarantee the security of information transmitted to or from us.

Access to your personal information

You may request details of the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may be payable.

If you would like a copy, or believe any information is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@vmls.com.au. We reserve the right to refuse to provide information in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please send the details to admin@vmls.com.au. We take complaints seriously and will respond shortly after receiving written notice.

Changes to this Privacy Policy

We may change this Privacy Policy in the future, at our discretion. Modifications are effective immediately upon posting on our website, so please check back from time to time to review the policy.

Website, cookies and third-party sites

When you visit our website we may collect information such as browser type and operating system, used in aggregate to improve our service. We may use cookies to recognise returning visitors and analyse traffic; most browsers accept cookies automatically, but you can reject them in your settings.

Our site may link to other websites not owned or controlled by us. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.