Standard Terms & Conditions

Definitions

In these Terms: "Claimant" means the person or entity that You refer to Us; "Report" means the examination, assessment, file review and compilation of a medico-legal report of the Claimant's condition; and "Schedule of Fees" means the confidential fee card provided to you at the time of booking.

"Services" means any service provided by Us to You or the Claimant in accordance with these Terms. "We", "Us" and "Our" mean VERIFY Medico-Legal Solutions Pty Ltd, and "You" and "Your" mean the person or entity that has engaged Us to provide the Services.

Payment

You (not the Claimant) are liable to pay Us the fees for providing the Services, calculated in accordance with the Schedule of Fees. Payment must be made within 14 days of receiving an invoice, and our invoice must be paid before We release a Report to You unless otherwise agreed in writing.

We may charge interest on overdue amounts at 1.5% per month, calculated and compounding daily. If amounts are not paid when due, We may refer them to a mercantile agent or solicitor, and You agree to pay the costs of recovery on a full indemnity basis. You give Us permission to search Your credit history.

Services

You warrant that You have obtained all relevant approvals and consents of the Claimant for Us to provide the Services and to provide a copy of any Report to You or any person nominated by You. You will provide the assistance We reasonably require.

If You or the Claimant do not provide all relevant information at least three business days before an appointment, We may cancel the appointment and You must pay the cancellation fee. You are responsible for ensuring the documents and information provided are correct and complete, and the Services may be delayed by acts of third parties beyond Our reasonable control.

Acceptance

Our engagement commences on acceptance of these Terms. You may accept orally, by signing and returning the acknowledgment, or by providing instructions after receiving these Terms.

Termination

We may end our engagement immediately if any amounts are not paid when due, or if in our reasonable opinion You can no longer fulfil Your obligations. You remain responsible for fees for Services provided up to the date of termination.

Limitations

To the maximum extent permitted by law, We exclude all liability for loss or damage arising from provision of the Services. Where liability cannot be excluded, it is limited, at Our option, to supplying the Services again or refunding the fees paid.

You agree to indemnify Us and our officers, employees and contractors against any loss the Claimant or a third party may suffer from provision of the Services.

General

Any unenforceable provision will be read down or severed. These Terms record the entire agreement between the parties and are governed by the law in force in Queensland, with each party submitting to the non-exclusive jurisdiction of its courts.

Comments

We aim to provide high levels of support throughout the entire medico-legal process and value any feedback, positive or negative. It can be sent to admin@vmls.com.au.

For practical guidance on reducing your client's report costs, see our information for clients in the Information Centre.